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  1. Money Dashboard Neon
  2. 2. Support with Connections to your Bank Accounts
  3. Troubleshooting bank account connections
  4. Issues with Connecting and Refreshing your bank accounts

Issues with Connecting and Refreshing your bank accounts

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  • Information for Clydesdale, Yorkshire Bank and B Bank customers
  • Why can’t I see some of my banks accounts even though the provider is listed? 
  • I still have days left to expiry but I am having to reauthenticate, why?
  • I lost my credit card or my credit card expired, why do I have a duplicate bank account?
  • I can't find my bank/provider

American Express

  • American Express: Unable to connect my Amex account(s)
  • American Express: Unable to add the same bank account to multiple Money Dashboard Neon accounts

Barclays / Barclaycard

  • Barclays: Issue with connecting Barclays joint account

NatWest / Royal Bank of Scotland (RBS)

  • NatWest / RBS : Unable to connect/re-authenticate my accounts

NewDay Providers: Amazon, Aqua, Debenhams

  • NewDay Providers: Continuous 'Login Expired' prompts

Santander

  • Why are my Santander transactions not showing up on the Money Dashboard app?
  • Santander: I can't connect my Santander accounts and it hangs when I am on Santander's app
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