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  1. Money Dashboard Neon
  2. 2. Support with Connections to your Bank Accounts
  3. Troubleshooting bank account connections

Troubleshooting bank account connections

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Got an issue with an account? Have a look to see if this is a FAQ here

Transactions and Balances issues

  • Why are there duplicate transactions?
  • I've got missing transactions, what do I do?
  • I am not getting any transactions, what can I do?
  • Why can't I see some of my most recent transactions?
  • My account balance is out of date, what do I do?

Issues with Connecting and Refreshing your bank accounts

  • Information for Clydesdale, Yorkshire Bank and B Bank customers
  • Why can’t I see some of my banks accounts even though the provider is listed? 
  • I still have days left to expiry but I am having to reauthenticate, why?
  • I lost my credit card or my credit card expired, why do I have a duplicate bank account?
  • I can't find my bank/provider
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