Your transactions are tagged using machine learning. We constantly update the "categorisation engine" to get all your transactions tagged accurately but mistakes can happen.
Relevant to users on:
Money Dashboard Neon
Not sure which App you are on?
If you are unsure if you are on Money Dashboard Classic or Money Dashboard Neon? You can find that information here
Current issues with categorisation
This can happen on the first time you add your bank account. When we ask for 3 years of transactions the bank could potentially handover 1000's of them. Our categorisation engine has to work as quickly as possible to tag these transactions to get them to you in a reasonable time. Sometimes this process can take longer than expected and "timeout". You will know if you have this issue if lots of your transactions are tagged as general but when you look in your general tag summary very few of them appear. Essentially this is because general is the default value