This article will run through the most common reason people have issues logging in to their Money Dashboard Neon account:
My Money Dashboard Neon Account
Relevant to users on:
Money Dashboard Neon
Not sure which App you are on?
If you are unsure if you are on Money Dashboard Classic or Money Dashboard Neon? You can find that information here
Wrong App: Classic vs Neon
This is more common than you think. We have two products that have different apps
If you have unsure whether you hold a Neon or Classic account , please refer here
If you have typed in the wrong email address then you won't able to login. Sometimes people miss this because they have autofill on their phone (so they never actually input their details). You can check your details by going to the settings tab.
This ties in with the typo issue. There are 2 main reasons this may cause an issue:
- The password manager is taking you to the wrong webpage URL (eg. trying to login to classic when you are actually on Neon)
- The email/password has a typo and when you manually enter what you think it is it doesn't line up
None of these work?
If none of these work then please contact support from the email you signed up with. This will allow us to check whether you hold a Neon or Classic account.