Introduction
To re-access your Money Dashboard Neon account if you have forgotten your password the 'Forgotten password' journey will enable you to set a new password.
'Forgotten password' on mobile app
'Forgotten password' on web app
Topic Area
Money Dashboard Neon Account
Relevant to users on:
Money Dashboard Neon
Not sure which App you are on?
If you are unsure if you are on Money Dashboard Classic or Money Dashboard Neon? You can find that information here
'Forgotten password' on Mobile app
1. Access the 'Forgotten password' journey on the application's login page above the 'Password' field
2. Enter the email address you have associated with your Money Dashboard Neon account followed by 'Confirm'
3. Enter a new password
Please double-check the typed password by toggling the 'visibility' icon on
Before processing your update, we’ll perform a quick security check by sending you a code via SMS.
4. If the email address matches our records, a SMS will be sent to the associated phone number used during the sign up process. Enter the 6-digit verification code.
5. After successfully entering your code a confirmation of the reset status will be indicated
You can then use the new password instantly to access your Money Dashboard Neon account. If you encounter an issue during the password reset process, please drop our support team a help request here.
'Forgotten password' on web app
1. Access the 'Forgotten password' journey on the application's login page above the password field
2. Enter the email address you have associated with your Money Dashboard Neon account followed by 'Confirm'
3. Enter a new password
Please double-check the typed password by toggling the 'visibility' icon on
Before processing your update, we’ll perform a quick security check by sending you a code via SMS.
4. If the email address matches our records, a SMS will be sent to the associated phone number used during the sign up process. Enter the 6-digit verification code.
You can then use the new password instantly to access your Money Dashboard Neon account. If you encounter an issue during the password reset process, please drop our support team a help request here.