Introduction
Once the 90 days period is up, you will see a 'login expired' prompt against the bank account. You will then need to re-consent by going through the credential process on your bank's site via the Money Dashboard Neon application for us to continue the access. This is part of the open banking standard.
Renewing access with your bank every 90 days ensures that your account is secure and that you’re in control of which application(s) has access to your banking data. Renewing access also means going through token authentication again (i.e. re-authenticating your accounts)
Re-authenticating accounts on Mobile app
Re-authenticating accounts on Web app
Topic Area
Bank Accounts
Relevant to users on:
Money Dashboard Neon
Not sure which App you are on?
If you are unsure if you are on Money Dashboard Classic or Money Dashboard Neon? You can find that information here
Re-authenticating accounts on Mobile app
1. Select 'Accounts' from your bottom navigation bar
2. Locate and select the bank account to re-authenticate
3. Tap on the 3 vertical dots located on the top right hand corner
4. Select 'Re-authenticate your account' and follow your online banking prompts
Re-authenticating accounts on Web app
1. Select 'Accounts' from your side navigation bar
2. Locate and select the bank account to re-authenticate
3. Select 'Log in' on the details bar on the right hand side and follow your online banking prompts