Introduction
We understand that some transactions are not updating from the pending amount to the final amount after the payment has been taken.
Currently, our system pulls through the amount when the transaction first happens, it doesn’t identify subsequent changes to the amount. We are aware of the issue and are looking into ways to resolve this. We are also looking into allowing a manual update of transaction amounts for such instances.
Topic Area
Transactions, Monzo
Relevant to users on:
Money Dashboard Neon
Not sure which App you are on?
If you are unsure if you are on Money Dashboard Classic or Money Dashboard Neon? You can find that information here